Arrival and Transfer
If you have arrived in Alaska from another continent, it is not likely that you will arrive in time to pick up your SUV/truck until the following day. If you do arrive in time, you may pick up your SUV/truck, but for safety reasons, you may not leave the city until the following day. We recommend that you spend the first night in a hotel or bed and breakfast near the rental station. We are happy to help arrange an appropriate accommodation for you and your fellow travelers. It is very important that you contact your rental station as soon as possible once you arrive in Alaska, or within 48-hours before your scheduled pick-up day, so we can coordinate your camper transfer. Due to local laws regarding commercial operators, we cannot provide any transfers to or from the airport.
Vehicle Pick-Up
It can take up to one hour for the required SUV/truck orientation, to sign all the appropriate paperwork and complete payment. SUV/truck check-in and check-out takes place between 10 AM and 3 PM. Drivers must be at least 21 years of age, and must present a valid driver's license and a credit card when they pick up their SUV/truck.
Examine the vehicle carefully when you pick it up. Be sure to note all damage to the SUV/truck on the damage report. You will be charged for all additional damage to the vehicle when you return it, except as specified in by the Motor Vehicle Rental Agreement. Consider traveling with soft-side bags instead of suitcases, as it will make your vehicle easier to pack.
Deposit
Drivers must put down a fully refundable deposit of $250.00 to $1000.00 to cover possible damage to the vehicle and possible cleaning charges. This deposit must be paid with a credit card. The deposit will be returned to you in full when the vehicle is returned in the same condition it was in when you picked it up.
Fuel and Maintenance
All of our vehicles operate on gasoline. Our SUV/trucks get between 12 and 25 miles per gallon, depending on vehicle type and traveling conditions. Please note that the vehicle must be returned with the same amount of fuel as it had when you picked it up.
While you are renting our vehicle, you are fully responsible for its proper care and maintenance, including checking the oil, tire pressure, etc. There is a maintenance schedule in each vehicle that covers fluid and filter changes, preventative maintenance, etc. You will be responsible for following this maintenance schedule while you are in possession of the vehicle. Present receipts from all maintenance and repair service when you return your vehicle, and we will fully refund all of these expenses.
Road restricions
Generally, our vehicles are allowed on all public highways throughout Alaska and the Yukon Territory, including unpaved roads. GoNorth reserves the right to issue temporary road restrictions in the case of unusually poor road conditions, natural or man-made hazards. GoNorth issues these restrictions based on information provided by the Alaska Department of Transportation and the Alaska State Troopers. You must always abide by restrictions issued by these agencies or their Canadian counterparts.
Care and maintenance
GoNorth performs an extensive safety and operations test before we allow it to leave our yard. All vehicles are relatively new and have been properly serviced. They should not break down. If your vehicle does break down or appears to be developing mechanical problems, you must inform GoNorth immediately. Please be aware that you may wait several days before the vehicle can be repaired or a replacement can be delivered, and that refunds are not available for this type of delay. GoNorth is not responsible for delays, schedule changes or other damages that result from accidents or breakdowns. Failure to inform GoNorth of mechanical problems in a timely manner is considered a breach of contract.
Collision / Vehicle Damage
Unless you purchase the Collision Damage Waiver (CDW), you will be fully responsible for 100% of all damages to the vehicle while it is in your possession. In order to decline the Collision Damage Waiver (CDW), you must provide certification from your own insurance company that your policy covers rental vehicles.
The Collision Damage Waiver (CDW) limits your responsibility for collision damage to max. $1000.00 and costs currently $21.00–$27.00per day. This waiver does not cover damage to auto glass, tires or other road-hazard damage.
Our VIP Protection Package is available in conjunction with the CDW, and costs an additional $7.00/day. It covers road hazard damage (to glass and tires for example) and further reduces your responsibility for both road hazard and collision damage to $250.00.
Detailed questions about insurance can be clarified at the rental office when you pick up your vehicle. All damages must be reported immediately to your rental station. They may be repaired only with advance permission from GoNorth. GoNorth will not reimburse clients for repairs without prior permission and a receipt.
In the case of accident, damage, theft or vandalism, contact the police, and ensure that they file a report. Without this police report, the insurance company will not cover the accident, and the renter will be fully responsible for all damages. Be sure that everyone in your party is safe, then inform GoNorth immediately.
Vehicle return
You must return your vehicle at the GoNorth office between 10 AM and 3 PM, according to the appointment that you arrange when you sign your rental contract. In order to avoid additional cleaning penalties or repair fees, you must return your vehicle as clean as it was when you picked it up, both inside and outside.
When you arrive at the rental station to return your vehicle, pack and unload your bags first, then the GoNorth staff will check the vehicle. Any additional mileage, damage fees, fuel and cleaning penalties will be assessed at this time.
